Your loyalty number should be entered during the pre-boarding registration. 

The Latitude membership must be reported to Norwegian Cruise Lines through the online check-in.

We will coordinate special theme nights, and details for attire will be communicated to the guests. No shorts or bathing suits are permitted in the dining room after 5 pm. Visit Norwegian Cruise Lines FAQ for further details.

Norwegian’s team of Accessibility Coordinators have experience in furthering Norwegian Cruise Line’s mission to provide a safe and accessible cruise experience for all guests with special requirements, to the best of our ability and feasible extent.

The Accessibility Coordinators will contact you prior to your cruise as soon as we receive your Accessibility & Medical Questionnaire so that we can try to viably meet your needs and expectations. Onboard, the Norwegian Cruise Line Access Officer will be the primary person managing all of your special needs. https://www.ncl.com/about/accessible-cruising

For guests who cannot walk on their own, a wheelchair, scooter or walker may be the primary mobility assistance aid for getting on and off the ship. Norwegian Cruise Line has a limited supply of wheelchairs onboard. In order to accommodate our guests, Norwegian Cruise Line wheelchairs are reserved exclusively for embarkation and disembarkation situations. If you will require regular use of a wheelchair, we strongly recommend that you bring your own wheelchair with you or make rental arrangements with Scootaround. The limited supply of wheelchairs onboard are available for emergency rental arrangements and are on a first come first serve basis. For assistance and further information, call Team Services on (725) 567-5688.

Guests with special medical diets and/or food allergies should contact the Access Desk to discuss Norwegian Cruise Line’s policies and procedures concerning special diets and your specific allergies prior to your cruise. Because the vessels are supplied all over the world, it may be easier to meet your specific food allergy requirements in some countries, but very difficult in others. Special dietary requests should be submitted at least 45 days prior to sailing. Any requests inside 45 days cannot be guaranteed. We can arrange to have no sugar and low sodium meals for guests with those specific medical dietary restrictions upon request. Refrigerators are available upon request for storing insulin.

PLEASE NOTE: Kosher Dining is not handled through the Access Desk. Click here for more information.

To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire or contact us using the phone number at the bottom of this page. You must advise Team Services on (725) 567-5688 no later than December 1, 2024. https://www.ncl.com/about/accessible-cruising

Yes, each ship has a fully licensed doctor and nurses onboard. In addition, the onboard medical facilities are staffed and have equipment established by the American College of Emergency Physicians Cruise Ship & Maritime Medicine Section. 

Services received from the medical team will incur charges to your shipboard account. They do not accept medical insurance onboard as payment; however, you should file a claim with the travel protection insurance carrier.

Norwegian welcomes our pregnant guests on board, provided you have not entered the 24th week of pregnancy when the cruise ends. Should you be 24 weeks, you will not be permitted to sail. The onboard medical facility is not equipped with an Obstetrician/Gynecologist onboard, or equipment needed for prenatal care.

Limited inventory of wheelchair accessible staterooms are not publicly offered, as they are held specifically for Fans with disabilities. To request an accessible stateroom, Norwegian Cruise Line requires the guests acknowledge the need for the ADA stateroom by completing a Guest Special Needs form. If you or someone in your stateroom require accommodations, please complete, and email the Accessibility Form to cruisesupport@seasideevents.net. We will contact you with the options for ADA staterooms based on your needs. If you have additional questions please contact us at 725-567-5688.

*Note: Although you are not required to provide information about the extent of your disability, the more information we have the better we can accommodate your specific need.